EAG MFG (“EAG MFG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us through our website, quote request forms, CAD upload tools, and related services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and how uploaded files are handled.
When you use our website or submit a quote request, we may collect the following information:
- Name
- Email address
- Phone number
- Company name
- Project details
- Manufacturing requirements
- Uploaded CAD files, drawings, PDFs, ZIP files, or related project documents
- Any additional information you choose to provide through our forms
We may also collect basic technical information such as browser type, device information, IP address, and general website usage data to help maintain website security and performance.
We use the information you provide to:
- Review your project request
- Evaluate uploaded CAD files or drawings
- Prepare quotes or estimates
- Communicate with you about your project
- Improve our website and customer experience
- Protect against spam, abuse, unauthorized access, or fraudulent activity
We do not sell your personal information or uploaded project files.
Any CAD files, drawings, technical documents, or project files you upload are treated as confidential project materials.
Uploaded files are used only for the purpose of reviewing your request, preparing a quote, and communicating with you about your project. We do not share uploaded files with third parties except when necessary to provide services, maintain secure file storage, comply with legal requirements, or with your permission.
To protect your privacy and reduce unnecessary data retention, uploaded CAD files and project documents are automatically deleted after 10 days.
This deletion policy applies to files uploaded through our website’s CAD upload system, including but not limited to:
- CAD files
- Technical drawings
- PDFs
- ZIP files
- Reference files
- Project documents
After 10 days, uploaded files may no longer be available for review or download. If additional review is needed after that period, we may ask you to re-upload your files.
In some cases, limited project details, quote notes, communication records, or form submission metadata may be retained for business, customer service, accounting, or legal purposes. However, the uploaded files themselves are intended to be automatically removed after the 10-day retention period.
Uploaded files may be stored using secure cloud infrastructure. We take reasonable administrative, technical, and organizational measures to protect submitted information and uploaded files from unauthorized access, loss, misuse, or disclosure.
While we work to protect your information, no website, file upload system, or online transmission method can be guaranteed to be 100% secure.
We may use trusted third-party service providers to operate our website, process form submissions, store uploaded files, send notifications, prevent spam, or analyze website performance.
These providers may process information only as needed to support our services and are not authorized to use your information for unrelated purposes.
Examples may include website hosting, cloud storage, email delivery, analytics, and spam prevention tools.
Our website may use cookies or similar technologies to improve site performance, understand visitor behavior, and protect against abuse.
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
We do not sell, rent, or trade your personal information or uploaded project files.
We may share information only when:
- It is necessary to respond to your request or provide services
- It is required to operate secure website, upload, or communication systems
- It is required by law, regulation, subpoena, or legal process
- It is necessary to protect the rights, property, or safety of EAG MFG, our customers, or others
- You have given us permission
You may contact us to request that we:
- Update your contact information
- Delete certain personal information
- Answer questions about how your information is used
- Confirm whether your uploaded files have been deleted
Please note that some information may need to be retained for legitimate business, legal, security, or accounting reasons.
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. When we make updates, we will revise the effective date above. Continued use of our website after changes are posted means you accept the updated policy.
If you have questions about this Privacy Policy, your information, or uploaded file deletion, please contact us:
EAG MFG
info@eagmfg.com
